XOX FAMILY 59 TERMS & CONDITIONS

GENERAL

1.      These terms and conditions (“Terms and Conditions”) contain important information that governs the Subscriber’s use of the XOX Family 59 (“Plan”) and data usage and data speed to the Internet (“Service”). Upon subscription to the Plan, you, the Subscriber, is deemed to have read, unconditionally accepted, and be bound by these Terms and Conditions as may be amended from time to time. The Subscriber further acknowledges and accepts the sole responsibility to ensure that any and all persons the Subscriber allows for the use of the Plan and/or Service complies with the Terms and Conditions herein.

2.      The Plan and Service are subject to the Postpaid General and Postpaid Specific Terms and Conditions governing the use of XOX Digital Sdn Bhd (“XOX”) Services and Products, XOX Fair Usage Policy, and any other applicable terms and conditions, all at XOX’s Official Website at XOX Terms and Condition.

3.      XOX reserves the rights without liability to revise these Terms and Conditions, Plan and our pricing. Where reasonably practicable, XOX will provide the Subscriber reasonable prior notice of such changes. Once such changes have been made, all previous versions of XOX Subscriber guides or leaflets shall be superseded. The Subscriber accepts the responsibility to regularly review information on the Plan and Services and XOX website, including changes to these Terms and Conditions. The Subscriber’s continued use of the Plan and/or Service after the effective date of any revisions/changes to the Terms and Conditions, shall constitute unconditional acceptance of such revisions/changes and therefore the Subscriber shall be bound by the same. If the Subscriber do not accept such revisions/changes, the Subscriber may terminate and/or discontinue using the Plan and/or Service, failing which the Subscriber shall be assumed to have accepted the changes.

 

XOX FAMILY 59 PLAN

4.      The Plan is launched on 30^th June 2026 and shall continue to be available for subscription until further notice, subject to the General Eligibility as set out below.

5.      The Services under the Plan are subject to the following:

 

*Please refer to the IDD List for more info on IDD Calls.

6.      The Plan comprises of the Principal Line Subscriber (Main Account) and three (3) Supplementary Line Subscribers.

7.      The Plan commences on the date of successful activation of the Principal Line and all three (3) Supplementary Lines under the XOX Family 59 Plan (“Activation”).

8.      The speed will throttle to 512Kbps when the allocated data quota has been fully utilized. Subscribers may purchase data add-on or continue to surf the Internet at 512Kbps. 

9.      The unlimited Talk Time and allocated SMS under the Plan applies to:

(a)    All networks (i.e., within Malaysian networks) and for domestic usages only; excluding video calls, calls to numbers with special charges or calls to toll-free numbers (i.e., 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls to Singapore & IDD/border calls to Brunei);

(b)    Standard person-to-person calls or texts and not for any commercial and/or non-personal usage. For the avoidance of doubt, non-standard usage of calls or texts include, but are not limited to, multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity XOX considered to be non-standard usage.

 

10.  For data allocated under the Plan, the Subscriber(s) acknowledge and agree that:

(a)    If the combined mobile data usage of Subscribers’ Principal Line and Supplementary Lines exceeds the Total Data Pool quota, XOX may at its absolute discretion limit the browsing speed and the quality of video streaming; and

(b)    The Plan is solely for personal and non-commercial purposes only, and the Plan shall not be used for any form of commercial gain.

11.  XOX reserves the rights to alter, modify, change, suspend the Plan or any part thereof with or without prior notice to the Subscriber. XOX shall at all times be indemnified of any and all liability for any loss or inconvenience to the Subscriber resulting therefrom.

GENERAL ELIGIBILITY

12.  The Subscriber must be (i) at least eighteen (18) years of age; and (ii) a Malaysian citizen.

13.  The Plan is open to all new XOX Subscribers, subject to Clause 12 herein.

14.  The Plan shall currently be available for new registration numbers and Mobile Number Portability (“MNP”). Change of Business Plan (“COBP”) for existing registered numbers is unavailable.

15.  The Plan and all the Services under this Plan must be in the same account under the Subscriber’s name as the principal account holder. If an individual subscribes to other service(s) that are not within the Plan, such service(s) will be separated from this XOX Family account.

16.  XOX reserves the right at its sole discretion to include any other Subscribers whom XOX deems fit for the Plan.

 

REGISTRATION

17.  The Plan is available for subscription at RM59 for the Principal Line and three (3) Supplementary Lines.

18.  Subscriber(s) may sign up for the Plan via the following platforms:

(a)    XOX & oneXOX Official Dealers (Coming Soon)

(b)    XOX Online Store

 

19.  The Principal Line and all three (3) Supplementary Lines must be registered under the same registration type, either:

 

(a)    New Registration; or

(b)    Mobile Number Portability (MNP).

 

For registrations under MNP, the Principal Line and all three (3) Supplementary Lines must be ported in from the same existing service provider.  

 

 

A combination of New Registration and MNP within the same XOX Family 59 Plan is not allowed.

20.  During the registration for the Plan, the Principal Line is required to be registered and activated together with the three (3) Supplementary Lines concurrently. Supplementary Lines cannot be added, activated, or registered after the successful activation of the Principal Line.

21.  Subscription to the Plan is subject to the successful activation of the Principal Line and all three (3) Supplementary Lines. XOX reserves the right to reject, cancel or otherwise manage any incomplete or unsuccessful registration or MNP application.

22.  Each Subscriber shall be entitled to register up to a maximum of five (5) XOX Family Plans using the same NRIC.

 

23.  The monthly subscription fee remains payable notwithstanding the termination, suspension, or port-out of any Supplementary Line.

PRINCIPAL LINE (MAIN ACCOUNT)

24.  XOX Family 59 Plan consists of one (1) Principal Line (Main Account) and three (3) Supplementary Lines.

25.  The Principal Line Subscriber bears responsibility for the management of all accounts and status for the Supplementary Lines under the Plan, including port out and termination.

 

SUPPLEMENTARY LINE (ADDITIONAL LINE)

26.  XOX Family 59 Plan comes with three (3) Supplementary Lines at no additional cost.

27.  New Subscribers must subscribe as Supplementary Lines during the registration of the Plan.

28.  New registration of Supplementary Lines is only available for New Subscribers.

 

29.  Upon the successful registration of the Supplementary Lines, the Principal Line will receive a notification via SMS.

 

30.  The Supplementary Line Subscriber consents to the Principal Line Subscriber managing their account and status under the Plan, including port out and termination.

31.  The mobile data usage of the Supplementary Lines shall be drawn from the Total Data Pool with the Principal Line (Main Account).

32.  The Subscribers are allocated with unlimited Talk Time and 10 SMS per line, of which are not eligible to be shared between any lines.

33.  Any charges for the Supplementary Lines will be billed together with the Principal Line in a single billing account reference.

34.  The entitlement to three (3) Supplementary Lines is granted on a one-time basis upon successful registration and activation of the Plan.

35.  The Supplementary Line entitlement under the Plan is non-transferable and may only be utilized by the Supplementary Lines registered during the initial activation of the Plan.

36.  In the event that any Supplementary Line is terminated, suspended, ported out, or otherwise ceases to be part of the Plan for any reason whatsoever, the vacant Supplementary Line slot shall be permanently forfeited.

37.  The Principal Line Subscriber shall not be entitled to register, activate, add, replace, or transfer any new or existing Subscriber into any vacant Supplementary Line slot after the initial activation of the Plan.

38.  The number of Supplementary Lines under the Plan may only decrease following the termination, suspension, disconnection, or port out of any Supplementary Line and shall not be increased thereafter.

39.  Any forfeited, unused, or vacant Supplementary Line slot shall have no cash value, refund value, replacement value, or other form of compensation.

LINE MANAGEMENT

40.  Subscribers may manage their Principal Line and Supplementary Lines on XOX Self Care Portal, XOX App, and USSD Easy Menu.

41.  The Principal Line Subscriber may perform the following actions on XOX Self Care Portal and XOX App:

 

(a)    Check Total Data Pool balance;

(b)    View account status for both the Principal Line and Supplementary Lines;

(c)    Retrieve Group and Individual bill statements; and

(d)    Make payments.

 

42.  The Supplementary Line Subscriber may perform the following actions on XOX Self Care Portal and XOX App:

(a)    Check Total Data Pool balance;

(b)    View account status for the Supplementary Line only;

(c)    Retrieve individual bill statements; and

(d)    Make payments.

43.  The Principal Line Subscriber and Supplementary Line Subscribers may perform following actions on the USSD Easy menu:

(a)    Check Account balance; and

(b)    Check Credit Limit.

 

SHARING & RECEIVING DATA, TALK TIME & SMS

44.  Subscribers under the Plan are not eligible to share and receive Data, Talk Time, and SMS to and from any and all other XOX Subscribers.  

SEASON PASS & HAPPY HOUR

45.  Subscribers under the Plan are not eligible to purchase any Season Pass Packages or Happy Hour Promotions.

DATA ADD-ON

46.  Both the Principal Line Subscriber and Supplementary Line Subscriber may purchase Data Add-Ons as follows:

 

 

 

 

47.  The Data Add-On can be purchased via the following platforms:

(a)    XOX Self Care Portal

(b)    XOX App

 

48.  Any unused data remaining from the Data Add-On cannot be carried forward.

49.  XOX reserves the right to alter, modify, change, suspend, and/or cease this Data Add-On service and to amend and modify these Terms and Conditions, including prices and denominations in which the Data Add-On may be purchased, without prior notice for any legitimate commercial, technical, or operational reason.

CHANGE OF BUSINESS PLAN (COBP)

50.  Existing Subscribers of any XOX Prepaid, Postpaid, or Sharing Plans are not eligible to change plan to XOX Family 59 Plan via COBP.

51.  Subscribers of XOX Family 59 Plan are not eligible to change plan to any XOX Prepaid, Postpaid, or Sharing Plans. COBP from XOX Family 59 Plan to any XOX Prepaid, Postpaid, or Sharing Plans is not allowed.

 

TRANSFER OWNERSHIP OF MSISDN/PHONE NUMBER

52.  Subscriber may transfer the ownership of their MSISDN/mobile number to another Subscriber.

53.  Subscriber must ensure the MSISDN/mobile number to be transferred ownership is Active. MSISDN/phone number that are Barred or Blocked must be topped up in order to perform the transfer of ownership.

54.  Subscriber whose MSISDN/mobile number is Terminated may not perform the ownership transfer.

 

55.  Subscriber is required to clear any outstanding and current bill charges prior to the date of ownership transfer request.

 

56.  In the event that the Supplementary Line Subscriber wish to perform the ownership transfer, the Principal Line Subscriber is required to submit the request for ownership transfer to enquiries@xox.com.my and/or XOX Authorized Stores on behalf of the Supplementary Line Subscriber.

BILLING CYCLE

57.  Data, Talk Time, and SMS shall be provided on a monthly basis upon the Subscriber’s monthly renewal cycle.

58.  Any remaining data in the Total Data Pool will not be carried forward to the next Billing Cycle. The Total Data Pool will be refreshed as per the Plan’s allocation set out in Clause 5, after every Billing Cycle.

59.  XOX may introduce other modes of billing from time to time by giving you prior notice.

60.  Subscriber must pay XOX on or before the date specified in the respective Bill (“Due Date”) without the need of any further notice. You may perform the payment via the following platforms:

(a)    XOX App

(b)    XOX Self Care Portal

(c)    XOX Authorized Outlets

 

CREDIT LIMIT (CREDIT EXTENSION)

61.  Credit Limit (also known as Credit Extension) allows Subscribers the flexibility to purchase Data Add-On, Mobile Data Roaming, and IDD Services.

62.  The use of the Services including Mobile Data Roaming charges under the Subscriber’s account is subject to the Subscriber’s Credit Limit and the Subscriber is fully responsible to ensure the use of the Services and, if any, other usage charges do not exceed the Subscriber’s Credit Limit.

63.  XOX reserves the right at all times to reduce or increase the Subscriber’s Credit Limit, if XOX deems it necessary. XOX shall be entitled to bar or suspend the Services or any part thereof if the Subscriber exceeds the Credit Limit.

64.  XOX shall not be liable for any loss and/or damage caused by the barring or suspension of the Service(s) or any part thereof if the charges incurred for Subscriber’s usage exceeds the Credit Limit.

65.  The Plan and Services and, if any, other usage charges including any amount in excess of the Credit Limit, shall be paid promptly before resumption of any of the Service(s) at XOX’s absolute discretion.

66.  Credit Limit is available for all XOX Family 59 Plan Subscribers.

67.  Subscribers may use the Credit Limit to perform the following:

(a)    Use pay-per-use calls and SMS;

(b)    Purchase Mobile Data Roaming (coming soon);

(c)    Purchase IDD calls; and

(d)    Purchase premium content.

68.  The amount of Credit Limit available for each Subscriber varies based on the length of the Subscriber’s subscription to the XOX Family 59 Plan and any other variables XOX deems necessary to take into account.

69.  The Subscriber may request to increase the Credit Limit, and any action or decision to grant or withheld such request shall always be at XOX’s sole discretion.

BILL PAYMENT

70.  The Subscriber agrees and undertakes to pay promptly all usage charges due and payable for all Services registered under the Subscriber’s account number irrespective of whether or not such services have been used or partly used or misused by any third party or an unauthorised person by the Subscriber. The Subscriber further agrees and undertakes that in the event of sums due and unpaid, XOX reserves the right to withhold or forfeit the balance amounts, if any, or rewards or bonus points from the Subscriber’s account or barred, suspend, restrict, disconnect, impose reconnection fee, and/or terminate the Service(s).

71.  The Subscriber acknowledges that if any charges remain unpaid under the Subscriber’s account, XOX has the right to charge to the Subscriber’s credit card for such amount outstanding for any XOX Products or Services.

 

72.  The Subscriber can make payment for the Subscriber’s monthly bill via direct debit, credit card, online banking or E-Wallet for the Service(s). The Subscriber confirms that the Subscriber is the lawful and authorised holder of the Card or where the Card belongs to a third party, the Cardholder is a lawful and authorised holder of the Card. The Subscriber also confirms that the Card is valid and will remain valid throughout the duration of the Subscriber’s use of direct debit, credit card, or online banking.

73.  Subscribers shall continue to be responsible for and to pay all charges during any period of suspension, interruption, or loss of the Service (“Suspension Period”) regardless of where Suspension was at the Subscriber’s request or caused by Subscriber’s default.

74.  Subscribers will need to make payment to maintain an Active account to prevent their account from being Barred.

75.  Subscribers may make additional payment that exceeds their Plan via direct debit, credit card or online banking and the additional payment will be carried forward and reflected in their next bill statement.

76.  Subscribers may retrieve and download the monthly bill statement from XOX Self Care Portal.

77.  The email summary of the monthly bill statement will be emailed to the Principal Line Subscriber (Main Account) only.

78.  Both the Principal Line Subscriber and Supplementary Line Subscribers are eligible to make payment. Should the payment be completed by the Supplementary Line Subscriber, the payment receipt will be sent to both the payer and the Principal Line Subscriber.

 

79.  The bill is subject to six per cent (6%) service tax under the Service Tax Act 2018 (SST) or any other tax imposed by government, of which will be calculated into the monthly bill at the end of the Subscriber’s Billing Cycle. For the avoidance of doubt, any additional usage charges shall be subject to the same six per cent (6%) service tax.

 

80.  The auto-debit service for XOX Family 59 Plan is currently unavailable until further notice.

 

81.  For any enquiries relating to bills and payments, Subscribers may contact enquiries@xox.com.my for further clarification.

PRORATE

82.  Pro-rating is applicable exclusively to the Principal Line Subscriber; Supplementary Line Subscribers are not eligible for pro-rate.

83.  Pro-rating is applicable solely for the first and last month bills.

84.  Pro-rating is not applicable in the event of early termination of the first month bill.

PORTING OUT (“PORT OUT”)

85.  In the event the Subscriber requests to Port Out, the Subscriber must perform Port Out as a group.

86.  Any outstanding amount under the XOX Family 59 Plan must be settled prior to Porting Out to ensure a successful Port Out.

87.  In the event of a Port Out from the XOX Family 59 Plan, all monies, credit, data, talk time, SMS free items, and other XOX Value Added Service shall be forfeited without prior notice.

88.  XOX shall not be responsible and/or liable to you or any person claiming through you for the following:

 

(a)    For any period of outage during the Subscribers’ Service(s) or any related ancillary Service(s);

(b)    For any damage, loss, costs, or expenses or other liability in contract or tort or otherwise direct or indirect relation thereto; and/or

(c)    For any interruption and/or delay in approving and/or unsuccessful Port into XOX.

 

89.  In order to Port Out from XOX Family 59 Plan, the Account should be Active.

GROUP PORT OUT

90.  In the event of a Group Port Out, all Subscribers of the XOX Family 59 Plan including the Principal Line Subscriber and the Supplementary Line Subscribers will be Ported Out at the same time.

INDIVIDUAL PORT OUT

91.  In the event only the Principal Line Subscriber opts to Port Out, but the rest of the Supplementary Lines wish to maintain the XOX Family 59 Plan, the Principal Line Subscriber is required to contact XOX Call Centre at enquiries@xox.com.my and/or XOX Authorized Outlets.

92.  In the event that the Supplementary Line Subscriber wish to Port Out, the Principal Line Subscriber is required to submit the request for Porting Out to enquiries@xox.com.my and/or XOX Authorized Outlets on behalf of the Supplementary Line Subscriber.

TERMINATION OF SERVICE

93.  Account holder may at any time terminate the XOX Postpaid Plan(s) by walking into our XOX Centres listed on https://onexox.my/locate-us.  XOX reserves the right to reject, suspend, or delay any termination request if the verification process fails, incomplete or suspicious supporting documents, or if the Subscriber does not comply with the required procedures.

94.  The Principal Line Subscriber shall be entitled to remove the Supplementary Lines from the Plan without any penalty, subject to the Terms and Conditions herein.

95.  The Principal Line Subscriber (Main Account) may opt out from the Plan without any penalty. Upon the termination of the Main Account, the Supplementary Line Subscribers will automatically be removed from the Plan and terminated as well. 

96.  In the event that the Supplementary Line Subscriber wish to terminate their account, the Principal Line Subscriber is required to submit the request for termination on behalf of the Supplementary Line Subscriber. The Supplementary Line Subscriber will receive a notification via SMS informing them that the Supplementary Line Number will be terminated within three (3) hours. Should the Supplementary Line Subscriber wish to stop the termination to maintain the number, the Supplementary Line Subscriber must inform the Principal Line Subscriber to cancel the termination before deadline.

97.  Upon termination, Subscribers will not be able to register under the terminated number again.

98.  Upon termination, XOX reserves the right to forfeit all unused subscription including but not limited to unused credit, data, Talk Time, and/or SMS.

99.  In the event of termination, the entirety amount under Advance Payment shall be forfeited, whereby the Subscriber(s) shall not be eligible to any refund in cash and/or any other form. For the avoidance of doubt, there shall not be any pro-rate refund to the Subscriber(s) for the termination.

100.               In the event the Subscribers’ subscription is terminated due to overdue unpaid charges, XOX shall not be liable for any payment or refund of unused subscription, credit and/or monies under the Subscribers’ account. In such event and with no prior notice, Subscribers will lose all rights and/or entitlement previously accumulated including but not limited to unused credit, data, talk time, SMS, and E-Wallet credit under the Subscribers’ subscription (if any).

101.               In the event of a Line termination, XOX reserves the right to use Subscribers’ E-Wallet balance to reduce/settle any outstanding amount/balance. Any reduction made from E-Wallet balance shall not be deemed as full and final settlement of any outstanding amount/balance. Subscriber shall continue to be responsible and liable to settle any amount owing and due to XOX (if any).

102.               Termination shall be without prejudice to any existing rights and/or claims that XOX may have against the Subscriber and the Subscriber shall continue to fulfil his/her obligations including full payment or all outstanding charges prior to the date of termination.

103.               XOX may, without any liability to the Subscriber, terminate and suspend all or any part of the Service without giving any reason.

NOTICE

104.               All communications, notices, and/or documents to be given by XOX to you shall be in writing and sent to the Subscriber at the address on the registration form or the last known address. It shall be the Subscribers’ responsibility to provide accurate, current, and updated personal details.

105.               Any such communication or notice, including legal process given by XOX to the Subscriber shall be deemed to have been served, if:

(a)    By hand, at the time of delivery;

(b)    By registered post, on the 2^nd working day after posting irrespective of whether it is returned as undelivered;

(c)    By ordinary post, on the 5^th working day after posting irrespective of whether it is returned as undelivered;

(d)    By email, at the time the recipient’s email address is shown on the sender’s email print-out stating the date and time;

(e)    By facsimile transmission, at the time shown on the sender’s receipt of a transmission report indicating a successful transmission to the recipient’s registered number, provided that notice shall be in addition thereon be sent by post.

 

OTHER TERMS & CONDITIONS

106.               The above Terms and Conditions will be governed by the laws of Malaysia and the parties agree to submit to the exclusive jurisdiction of Malaysian courts.

107.               XOX is entitled to make any alternations or changes to the Services in whole or any part thereof, or withdraw, suspend, disconnect, or terminate the Services and will not be liable to the Subscriber or any third party for any loss.

108.               XOX may at our discretion with prior notice, vary the amount of deposit, fees, and any charges for the Services or part thereof and to change the Billing Cycle.

109.               XOX reserves the right to change, amend, modify, suspend, continue, terminate & add all or any Terms and Conditions at any time without prior notice. The Terms and Conditions stated herein shall continue to apply subject to any changes, amendments, modifications, suspensions, continuations, variations, modifications, terminations and/or additions contained in this document and shall be read and construed to be enforceable as if such changes, amendments, modifications, suspensions, continuations, variations, modifications, terminations and/or additions were inserted in the document. Continued use of the Service following any amendment or changes to the terms constitutes an acceptance to those changes.

110.               Where the Terms and Conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail.

111.               Subscribers shall not assign or novate any or part of Subscribers’ rights and/or obligations under this Terms and Conditions to any party, without XOX’s consent. Subscribers agree that XOX may assign or novate all or part of the Agreement to any third party by notice to Subscribers without obtaining prior consent. Subscribers’ continued usage, after such notice on you will be deemed as consent to continue with the Service after such novation and Subscribers agree to be bound as instructed in such or any further notice. XOX shall not be liable for any cost, lost or damage (whether direct or indirect), loss of profits or any consequential loss as a result of the Subscriber’s use of the Service.

112.               Any specific Service(s) the Subscribers use is subject to this Terms and Conditions as amended and/or supplemented by the applicable Postpaid Specific Terms & Conditions (which prevails over this Terms and Conditions).

 

Last Updated on 29^th June 2026