NOTIFIKASI MCMC

17th September 2026, Thursday

17th July 2026, Friday

MCMC - GCC Sub-Code on Opt-In Requirements

Dear Customers,

XOX Mobile wishes to inform our customers that the Communications and Multimedia Consumer Forum of Malaysia (CFM) has introduced the General Consumer Code (GCC) Sub-Code on Opt-In Requirements, which was registered by the Malaysian Communications and Multimedia Commission (MCMC) and came into effect on 25 May 2026.

The Sub-Code aims to strengthen consumer protection by promoting transparent and informed consent practices within the communications and multimedia industry. It supports consumers in making informed choices when subscribing to products and services offered by service providers.

XOX Mobile remains committed to upholding consumer rights and complying with applicable regulatory requirements in delivering our products and services.

For further information, please refer to the full GCC Sub-Code on Opt-In Requirements available on the MCMC website.

30th August 2024, Friday

Dear Customers,

Please be advised that starting 1st September 2024, all SMS containing URL links, personal details, phone numbers, or similar content will be blocked. This measure is in line with a directive from the Malaysian Communications and Multimedia Commission (MCMC) aimed at reducing online scams.

For more information, you can view the media statement from MCMC released on 14th February 2023 below or click here to download a copy.

Thank you for your understanding.

5th July 2024, Friday

MCMC will be conducting the Broadband Quality of Experience Survey 2024 (BQoES 2024) and Consumer Satisfaction Survey 2024 (CSS 2024) – Public Cellular Service and Broadband Access Service to collect data on consumer experiences and perceptions of telecommunication service delivery.

The survey will run from 4 July to 30 November 2024 and will be conducted online. Malaysian consumers aged 15 and above are invited to participate by accessing the survey portal on any device via the provided QR code or link.

BQoES 2024	CSS 2024

The data collected through this online platform are SSL encrypted, stored locally in a password-protected database, and IP addresses are not collected. To protect your privacy, it is recommended to clear your computer’s cache and browser history after completing the survey.

Please note that the purpose of this survey is solely for data collection. No personal data, such as full names, credit/debit card, or bank details, will be collected. No money will be solicited, and no sales will be conducted. Participation is voluntary, but the cooperation of the public is greatly appreciated.

Any changes to the survey duration will be announced on the MCMC website: www.mcmc.gov.my.