XOX Family 59 Frequently Asked Questions

1.      What is XOX Family 59 about?

XOX Family 59 is the newest and most affordable XOX family plan that comes with one (1) Principal Line and three (3) Supplementary Lines. The details of the plan are as stated below:

 

 

*Please refer to the IDD List for more info on IDD Calls.

2.      When will XOX Family 59 Plan be available for purchase?

The XOX Family 59 Plan will be available for purchase from 30^th June 2026 onwards.

 

3.      Who is eligible to subscribe to XOX Family 59 Plan?

To register for the XOX Family 59 Plan, the Subscriber must be Malaysian and eighteen (18) years old and above.

 

4.      How much is the XOX Family 59 Plan?

The XOX Family 59 Plan is available at RM59/month as a bundled package which includes one (1) Principal Line and three (3) Supplementary Lines at no additional monthly charges.
Note: The monthly subscription fee of RM59 is subject to 6% SST.

 

5.      Where can I purchase the XOX Family 59 Plan?

You may purchase the XOX Family 59 Plan via the following channels below:

     a.      XOX & oneXOX Official Dealers (Coming Soon)

     b.      XOX Online Store

 

6.      How do I register for XOX Family 59 Plan?
To subscribe to XOX Family 59 Plan via New Registration, the Principal Line and all three (3) Supplementary Lines must be registered together using the same NRIC. All four (4) lines must be registered and activated concurrently during registration.

7.      How do I perform MNP (port-in) to XOX Family 59 Plan?

To subscribe to XOX Family 59 Plan via MNP, the Principal Line and all three (3) Supplementary Lines must be ported in together under a Group MNP application using the same NRIC. All four (4) lines must be ported in from the same existing service provider. All four (4) lines must be submitted and activated concurrently during registration.

 

8.      Can I add or register the Supplementary Lines after registering the Principal Line?

No, the Principal Line and all three (3) Supplementary Lines must be registered and activated at the same time during New Registration or MNP of the XOX Family 59 Plan.

 

Supplementary Lines cannot be added or registered later. If a Supplementary Line is terminated or ported out, the vacant slot cannot be replaced or reassigned.

 

9.      Can I add more Supplementary Lines?
No, XOX Family 59 Plan comes with one (1) Principal Line and three (3) Supplementary Lines as a bundled package. Additional Supplementary Lines cannot be added beyond the three (3) Supplementary Lines included in the XOX Family 59 Plan.  

 

10.  Can I replace a Supplementary Line that has been terminated or ported out?
Unfortunately, no. The three (3) Supplementary Lines are provided as a one-time entitlement upon activation of the Plan. Any vacated Supplementary Line slot cannot be replaced or reassigned via New Registration, MNP, or switch of existing XOX plans.

 

11.  Do the Principal Line and Supplementary Lines share the same total data pool?
Yes, the Principal Line and Supplementary Lines share the same total data pool of 600GB. However, the Principal Line and Supplementary Lines will have their own Talk Time and SMS quota.

12.  What will happen when I fully utilize the allocated data quota?

Your data speed will throttle to 512Kbps when you fully utilize your allocated data quota. You may purchase data add-on or continue to surf the Internet at 512Kbps.

 

13.  If I need more data, can I purchase any data add-on?

Yes! You may purchase the following data add-on for XOX Family 59 Plan:

 

14.  Where can I purchase the data add-on?

You may purchase the data add-on via the following platforms:

a.      XOX & oneXOX Authorized Dealers (Coming Soon)

b.      XOX Self Care Portal

c.      XOX App

15.  Where can I manage my XOX Family 59 Plan?
You may manage your Principal and Supplementary Lines via the following platforms:

a.      XOX Self Care Portal;

b.      XOX App; or

c.      USSD Easy Menu.

16.  What can I do through XOX App?
You may perform the following actions:

a.      View data pool balance;

b.      Buy data add-ons;

c.      View amount due; and

d.      Make payment for the Principal and Supplementary Lines.

 

17.  What can I do through USSD Easy Menu?

You may perform the following actions:

a.      Check Account balance; and

b.      Check Credit Limit.

18.  If I am the Principal Line Subscriber (Main Account), what can I do on XOX Self Care?

You may perform the following actions:

     a.      View data pool balance;

     b.      Make payment for the Principal and Supplementary Lines;

     c.      View account status for the Principal and Supplementary Line; and

     d.      Retrieve Group and Individual bill statements.

19.  If I am the Supplementary Line Subscriber, what can I do on XOX Self Care?
You may perform the following actions:

     a.      View data pool balance;

     b.      Make payment for the Principal and Supplementary Line;

     c.      View account status; and

     d.      Retrieve individual bill statement.

20.  Can I share data, Talk Time, and SMS to other XOX Subscribers?
Unfortunately, no. You may not share data, Talk Time, and SMS to other XOX Subscribers.

21.  Can I receive data, Talk Time, and SMS from other XOX Subscribers?
Unfortunately, no. You may not receive data, Talk Time, and SMS from other XOX Subscribers.

22.  Can I buy Season Pass Packages or Happy Hour Promotions under the XOX Family 59 Plan?

Unfortunately, no. Subscribers are not eligible to purchase any Season Pass Packages or Happy Hour Promotions under the XOX Family 59 Plan.  

23.  Is there any limit for the hotspot usage?

No, there is no separate hotspot quota or limit under the XOX Family 59 Plan. You may use your allocated data quota for hotspot sharing with your other devices.

 

24.  How many devices can be connected using the hotspot feature?

There is no limit on the number of devices you can connect via hotspot. You may share your high speed data with multiple devices, as long as there is active data available!

25.  Can I switch from XOX Family 59 Plan to any XOX Prepaid Plans?
Unfortunately, no. Subscribers of XOX Family 59 Plan are not allowed to switch to XOX Prepaid Plans.

26.  Can I switch from XOX Family 59 Plan to any XOX Postpaid Plans?
Unfortunately, no. Subscribers of XOX Family 59 Plan are not allowed to switch to XOX Postpaid Plans.

27.  Can I switch from any XOX Prepaid or Postpaid Plans to XOX Family 59 Plan?

Unfortunately, no. All XOX Prepaid and Postpaid Plans are not allowed to switch to XOX Family 59 Plan. XOX Family 59 is only available via New Registration or MNP.

 

28.  Can I switch from other Sharing Plans (ONEfamily or SISWA PLUS) to XOX Family 59 Plan?

Unfortunately, no. All Sharing Plans are not allowed to switch to XOX Family 59 Plan. XOX Family 59 is only available via New Registration or MNP.

 

29.  If I purchased the XOX Family 59 Plan, can I request for a refund?

No, you may not. All purchases of the XOX Family 59 Plan are final and not eligible for a refund.

30.  If I change my mind after purchasing the XOX Family 59 Plan, can I request to exchange it for something else?

No, you may not. All purchases of the XOX Family 59 Plan are final and not exchangeable.

Last Updated on 29^th June 2026