UNLIMITED 35 DATA PLAN FREQUENTLY ASKED QUESTIONS

1.      What is the UNLIMITED 35 data plan?

The UNLIMITED 35 is a data plan which offers unlimited data capped at 3Mbps and unlimited Talk Time under the Fair Usage Policy (FUP) that can be used as hotspot to unlimited device for only RM35 to all ONEXOX Prepaid Subscribers for thirty (30) days with each subscription.

2.      Who is eligible to purchase UNLIMITED 35 data plan?

This deal is applicable to the following:

·         Existing ONEXOX Prepaid Subscribers

 

New Subscriber - As a Welcome Deal

·         New ONEXOX Prepaid Subscribers (New & MNP)

·         BONUS! – New ONEXOX Prepaid Subscribers will get 36 months validity for FREE

3.      When will the new enhancement of UNLIMITED 35 data plan be available?

The new UNLIMITED 35 Data Plan will be available starting from 06^th September 2023.

 

4.      What are the benefits of subscribing to UNLIMITED 35 data plan?

For Existing ONEXOX Prepaid Subscribers

·         Glad you asked! You can enjoy unlimited Talk Time & unlimited data that comes with unlimited hotspot capped at 3Mbps under the Fair Usage Policy (FUP).

 

For New ONEXOX Prepaid Subscribers

·         Glad you asked! You can enjoy unlimited Talk Time & unlimited data that comes with unlimited hotspot capped at 3Mbps under the Fair Usage Policy (FUP).

·         You will also be getting 36 months validity for your line.

5.      When will I receive 36 months validity after purchasing UNLIMITED 35 Data Plan as a Welcome Deal?

You will receive the 28 months validity immediately upon successfully purchasing the UNLIMITED 35 Plan as a Welcome Deal. The additional 8 months validity is credited in the form of voucher and redeemable through BLACK App Reward page within thirty (30) days.

 

6.      What are the details of the UNLIMITED 35 data plan?

Package	Subscription code	Package	Price	Hotspot
UNLIMITED 35 Welcome Deal	SP UNL35	Unlimited data capped at 3Mbps + Unlimited Talk Time	RM35	Unlimited
UNLIMITED 35 Data Plan	DATA UNL35

Table 1.0

7.      How many times can I purchase or subscribe to UNLIMITED 35 Plan?

Existing Subscriber - As A Data Plan

You can subscribe to the UNLIMITED 35 plan as many times as you want as long as your line is active.

 

New Subscriber - As A Welcome Deal

You can only purchase the UNLIMITED 35 plan as a Welcome Deal once, within 10 days from the date your line is activated.

Example: You have registered and successfully activated a new ONEXOX Prepaid number on 20^th November 2021, the deals shall be valid for you until 29^th November 2021, 11.59pm.

 

8.      Are Subscribers of the UNLIMITED 35 plan entitled to purchase Season Pass?

Yes, Subscribers can purchase Season Pass. However, subscribers unable to subscribe UNLIMITED 35 via Season Pass.

9.      Can I share my data and minutes to other XOX Subscribers?

You can only share your data and minutes if you have any in your Season Pass. The unlimited data and Talk Time from the UNLIMITED 35 Data Plan, however, are not shareable.

 

10.  Does this plan have the auto-renewal feature?

Yes! The UNLIMITED 35 plan does have the auto-renewal subscription feature where the plan will auto-renew on the respective renewal date if Subscribers have sufficient credit.

 

11.   How long is the validity for the UNLIMITED 35 data plan?

Each subscription of the UNLIMITED 35 data plan will be valid for thirty (30) days upon successful purchase.

12.  What is the speed for the UNLIMITED 35 Data Plan?
The speed will be capped at 3Mbps throughout the active data cycle period.

13.  Is the speed of data add on capped under the UNLIMITED 35 Data Plan?

Yes, the speed of all data add on will be capped at 3Mbps.

 

14.  Where can users buy UNLIMITED 35 Data Plan?

Channel	Steps for Welcome Deal	Steps for Purchase
SMS	by sending “SP UNL35” to 22111 or 23388	Send ‘’DATA UNL35” to 22111 or 23388
USSD Easy Menu	N/A	Dial *150#
XOX Online Store	Go to XOX Online Store	N/A
BLACK App	N/A	Download BLACK App from App Store or Google Play Store
XOX Self Care	Go to XOX Self Care

 

15.  What will happen after the subscription has been fully utilized before 30 days?

Subscribers will need to repurchase the UNLIMITED 35 data plan.

 

16.  What if I wish to stop auto-renewal for UNLIMITED 35 data plan?

Send ‘DATA AR OFF’ to 23388 to request to stop auto-renewal for UNLIMITED 35 data plan.