Sang Kenari Edition Plans Frequently Asked Questions

1.       What are the Sang Kenari Edition plans about?

In conjunction with the collaboration with Kedah Darul Aman Football Club (KDA FC), the Sang Kenari Edition plans are realigned for Subscribers to enjoy special benefits in support of Kedah Darul Aman FC.

The details of the plans are as stated below: 

Plan Code	KDA39	KDA89	KDA150
Monthly Fee	RM39	RM89	RM150
Data Quota	Unlimited*
Talk Time	Unlimited*
SMS	100	200	200

 

 

 

 

*Fair Usage Policy applies.

2.       Who is eligible to subscribe to the Sang Kenari Edition plans?

To register for any of the Sang Kenari Edition plans, the subscribers must be eighteen (18) years of age and above with a valid NRIC or passport to register. If you are below the age of 18 years, you can still register, but we would require parental consent from your parents.

3.       When will the newly enhanced Sang Kenari Edition plans be available for purchase?

The newly enhanced the Sang Kenari Edition plans will be available starting on 27^th September 2023 for new Subscribers. Existing the Sang Kenari Edition plan Subscribers will enjoy the increased data quota on their next Billing Cycle.

 

4.       How much are the Sang Kenari Edition plans?

The rates of the Sang Kenari Edition plans are as shown below:

 *The rates shown above are subjected to SST (6%) or any tax imposed by the Malaysia Government.

 

 

5.       How can I purchase the Sang Kenari Edition plans?

You may purchase any of the Sang Kenari Edition plans via the following channels below:

 

6.       How can I find out about my Sang Kenari Edition plan Internet data balance?

To get the latest Internet data balance, you may check via:

• SMS: Send “BAL” to 23388 or 22111

• USSD Easy Menu: Dial *150*1#

• XOX Self Care

• Black App

 

7.       Can I buy Season Pass data under the Sang Kenari Edition plans?

Yes, you may purchase Season Pass and Happy Hour if you need more data except for KDA150.

 

8.       Is there any limit for the hotspot usage?

No, there’s no limit for the hotspot usage for the Sang Kenari Edition plans. So, feel free to share your Internet data to your other devices. Psssst! Not many service providers offer unlimited hotspot, but we do!

 

 

9.       How many devices can be connected using the hotspot feature?

You can hotspot to as many devices as you want and share high-speed data with everyone as long as there is active data available! Again, another factor that differentiates us from our competitors!

10.   If I purchased the Sang Kenari Edition plans, can I request for a refund?

No, you may not. All purchases of the Sang Kenari Edition plans are final and not eligible for a refund.

11.   If I change my mind after purchasing the Sang Kenari Edition plans, can I request to exchange it for something else?

No, you may not. All purchases of the Sang Kenari Edition plans by Subscribers are final and not exchangeable.

12.   May I change to another FC’s plan?
No, you may not. You are only allowed to change plans within Sang Kenari Edition plans OR ONEXOX BLACK plans. A change to another FC plan is not allowed.

Last Updated on 27^th  September 2023