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NOTIFICATION
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer satisfaction on broadband; and mobile-cellular services as follows:
i. Hand Phone Users Survey
ii. E-commerce Consumers Survey
iii. Consumer Satisfaction Survey - Broadband Service
iv. Consumer Satisfaction Survey - Mobile-Cellular Service
The survey will commence from 5 June 2020 until 31 December 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for national and Selangor public holidays. The survey will be conducted via MCMC secure online survey system, where respondents will be selected at random to participate in the surveys. The selected respondents will receive a WhatsApp invitation from MCMC. Respondents who agree to participate will then be directed to MCMC’s secure portal to complete the survey. The following telephone numbers will be used for the survey purposes:
i. 017-7286262
ii. 017-3646262
Respondents are advised to NOT respond to any survey notifications other than from the above telephone numbers.
Notification was published in the MCMC website here. Survey extensions will be announced in the website, if required.
Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name, identity card number,
credit card and bank details for this survey. No money will be collected nor sales solicited.
Participation is on a voluntary basis; however, cooperation from the respondents is much appreciated. As a token of appreciation,
MCMC will provide a RM5 e-voucher* to the first 10,000 respondents who completed the survey.
Any survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.
*Terms and condition apply
NOTIFICATION:
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 from 27 December 2019 until 31 May 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for National and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification was published in the MCMC website: www.mcmc.gov.my. Survey extensions will be announced in the website, if required.
Please be advised that the purpose of this survey is for data collection only. No money will be collected nor sales solicited. Respondents are randomly selected by computer, based on registered telephone numbers. No personal information of mobile cellular subscribers was received from the service providers. Participation is voluntary; however, cooperation from members of the public is greatly appreciated. All information collected will be used only for the purpose of deriving statistics at the national level. Thank you.
MCMC Free Phone: 1-800-188-030.
